How Pack of Moose pet services abandoned my animals when I was 3000 miles away

I had about the worst experience you can imagine with this company and I would advise anyone who cares about their animals to stay far, far away. Or at least make sure you have someone else lined up as a backup. DEFINTELY DON'T HIRE THESE PEOPLE IF YOU HAVE ANIMALS THAT NEED MEDICINE. The owner, talks a big game about the experience of her staff - as evidenced below - but when I hired them to come stay at my house when I was in Europe, they lasted all of three days of the two weeks I'd hired them for, then literally bailed out on me and my animals (cats and horses) - completely leaving me in the lurch with no one else lined up to help care for them. This was because despite their claims to be experienced, they could not get two tiny pills (we're talking pills that are literally 4 mm wide, that are given in wet cat food) down a 17-year-old cat. And then proposed to send the cat to "medical board," which would cost me an extra $60 a day (the petsitters cost $75/day) and probably break my old cat's heart. The whole reason I hire people to actually stay at my house is so my cats get a lot of attention and care, not so they have to be kept in a cage at the vet's for two weeks.

I was overseas, six hours ahead of the east coast so it is literally the middle of the night when they announce they are abandoning my animals. Nightmare. Luckily, I have family and friends who live locally who were able to help me out for the rest of the time.

Jan. 29, 2023