Not so pet friendly

We made a reservation and notified them we had two dogs. The next morning they called us because we had dogs on the incorrect floor and we had to move to another floor which is the one designated to guests with pets. We had to cancel our family activities that morning because they said we had to go back to the hotel to do the change immediately. This floor smelled like smoke and the room has serious drainage issues. The bathtub was dirty and had mold.

The next day they called that the dog was barking and that I had to go back and stay in the hotel to make sure the dog didn’t bark or take her out of the room, which once again incurred to cancel my family activities for that day. I decided to checkout earlier to stop the bad service we were receiving since the receptionists were very rough, but also noticed that there were two more rooms with dogs barking constantly. That didn’t bother me because I completely understand the floor was designated to guests with pets, but totally feel that the situation was unfair.

Aug. 06, 2023