Pomeranian shaved and traumatized

I have been going here for grooming for about 5 years with great results. The two groomers I had been using left, so I had a different groomer this time. I went a few days ago and was so disappointed with the grooming of my 14 year old Pomeranian this time. I had showed them a photo of the previous groom that had been done. In the photo her fur was about 1-1/2" in length and neatly trimmed. When I picked her up she was completely shaved. I was shocked and asked why. I was told that it was close to what I asked for. Really?? I tried to show her the photo again, but didn't get the chance. I have had to shave dogs in the past and it ruined the texture of their coat. Thank goodness my dog isn't a show dog! That was $84 wasted. My dog kept shivering so I had to buy her a sweater because she's lost both her coats. What little fur she had on her ears had two mats that I had to cut off. She also came home traumatized. It's been several days and when I reach to pet her she yelps, like I'm going to hurt her, which I would never. She yelps every time I touch her back and now has small bumps it like sores, which relly has me concerned. She's also having nightmares and is whining in her sleep. She's never done either after a grooming. I used to highly recommend Sloppy Dog on Peoria to my friends, but not anymore. A friend suggested Pooches on 41st near Yale for my next grooming.

May. 01, 2024